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PUT

/contact/participant-role-config/{InstanceId}/{ContactId}

http://connect.{region}.amazonaws.com/contact/participant-role-config/{InstanceId}/{ContactId}

Updates timeouts for when human chat participants are to be considered idle, and when agents are automatically disconnected from a chat due to idleness. You can set four timers: <ul> <li> Customer idle timeout </li> <li> Customer auto-disconnect timeout </li> <li> Agent idle timeout </li> <li> Agent auto-disconnect timeout </li> </ul> For more information about how chat timeouts work, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/setup-chat-timeouts.html">Set up chat timeouts for human participants</a>.

Access Token Required: API Key

Path Parameters

InstanceIdstringrequired

The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.

ContactIdstringrequired

The identifier of the contact in this instance of Amazon Connect.

Body Params

ChannelConfigurationobjectrequired

Configuration information for the chat participant role.

Responses

{
  "success": true,
  "data": {
    "id": "abc123",
    "created_at": "2025-01-01T00:00:00Z"
  }
}

{
  "success": false,
  "error": {
    "code": "VALIDATION_ERROR",
    "message": "Invalid request parameters"
  }
}

Language

CredentialsAPI KEY

API Key

Enter token below to save for later

cURL Request

1curl --request PUT \
2     --url 'http://connect.{region}.amazonaws.com/contact/participant-role-config/{InstanceId}/{ContactId}' \
3     --header 'accept: application/json' \
4     --header 'content-type: application/json'

Response

1{
2  "success": true,
3  "data": {
4    "id": "abc123",
5    "created_at": "2025-01-01T00:00:00Z"
6  }
7}

PUT

/contact/participant-role-config/{InstanceId}/{ContactId}

http://connect.{region}.amazonaws.com/contact/participant-role-config/{InstanceId}/{ContactId}

Updates timeouts for when human chat participants are to be considered idle, and when agents are automatically disconnected from a chat due to idleness. You can set four timers: <ul> <li> Customer idle timeout </li> <li> Customer auto-disconnect timeout </li> <li> Agent idle timeout </li> <li> Agent auto-disconnect timeout </li> </ul> For more information about how chat timeouts work, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/setup-chat-timeouts.html">Set up chat timeouts for human participants</a>.

Access Token Required: API Key

Path Parameters

InstanceIdstringrequired

The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.

ContactIdstringrequired

The identifier of the contact in this instance of Amazon Connect.

Body Params

ChannelConfigurationobjectrequired

Configuration information for the chat participant role.

Responses

{
  "success": true,
  "data": {
    "id": "abc123",
    "created_at": "2025-01-01T00:00:00Z"
  }
}

{
  "success": false,
  "error": {
    "code": "VALIDATION_ERROR",
    "message": "Invalid request parameters"
  }
}

Language

CredentialsAPI KEY

API Key

Enter token below to save for later

cURL Request

1curl --request PUT \
2     --url 'http://connect.{region}.amazonaws.com/contact/participant-role-config/{InstanceId}/{ContactId}' \
3     --header 'accept: application/json' \
4     --header 'content-type: application/json'

Response

1{
2  "success": true,
3  "data": {
4    "id": "abc123",
5    "created_at": "2025-01-01T00:00:00Z"
6  }
7}

PUT

/contact/participant-role-config/{InstanceId}/{ContactId}

http://connect.{region}.amazonaws.com/contact/participant-role-config/{InstanceId}/{ContactId}

Updates timeouts for when human chat participants are to be considered idle, and when agents are automatically disconnected from a chat due to idleness. You can set four timers: <ul> <li> Customer idle timeout </li> <li> Customer auto-disconnect timeout </li> <li> Agent idle timeout </li> <li> Agent auto-disconnect timeout </li> </ul> For more information about how chat timeouts work, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/setup-chat-timeouts.html">Set up chat timeouts for human participants</a>.

Access Token Required: API Key

Path Parameters

InstanceIdstringrequired

The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.

ContactIdstringrequired

The identifier of the contact in this instance of Amazon Connect.

Body Params

ChannelConfigurationobjectrequired

Configuration information for the chat participant role.

Responses

{
  "success": true,
  "data": {
    "id": "abc123",
    "created_at": "2025-01-01T00:00:00Z"
  }
}

{
  "success": false,
  "error": {
    "code": "VALIDATION_ERROR",
    "message": "Invalid request parameters"
  }
}

Language

CredentialsAPI KEY

API Key

Enter token below to save for later

cURL Request

1curl --request PUT \
2     --url 'http://connect.{region}.amazonaws.com/contact/participant-role-config/{InstanceId}/{ContactId}' \
3     --header 'accept: application/json' \
4     --header 'content-type: application/json'

Response

1{
2  "success": true,
3  "data": {
4    "id": "abc123",
5    "created_at": "2025-01-01T00:00:00Z"
6  }
7}

PUT

/contact/participant-role-config/{InstanceId}/{ContactId}

http://connect.{region}.amazonaws.com/contact/participant-role-config/{InstanceId}/{ContactId}

Updates timeouts for when human chat participants are to be considered idle, and when agents are automatically disconnected from a chat due to idleness. You can set four timers: <ul> <li> Customer idle timeout </li> <li> Customer auto-disconnect timeout </li> <li> Agent idle timeout </li> <li> Agent auto-disconnect timeout </li> </ul> For more information about how chat timeouts work, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/setup-chat-timeouts.html">Set up chat timeouts for human participants</a>.

Access Token Required: API Key

Path Parameters

InstanceIdstringrequired

The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.

ContactIdstringrequired

The identifier of the contact in this instance of Amazon Connect.

Body Params

ChannelConfigurationobjectrequired

Configuration information for the chat participant role.

Responses

{
  "success": true,
  "data": {
    "id": "abc123",
    "created_at": "2025-01-01T00:00:00Z"
  }
}

{
  "success": false,
  "error": {
    "code": "VALIDATION_ERROR",
    "message": "Invalid request parameters"
  }
}

Language

CredentialsAPI KEY

API Key

Enter token below to save for later

cURL Request

1curl --request PUT \
2     --url 'http://connect.{region}.amazonaws.com/contact/participant-role-config/{InstanceId}/{ContactId}' \
3     --header 'accept: application/json' \
4     --header 'content-type: application/json'

Response

1{
2  "success": true,
3  "data": {
4    "id": "abc123",
5    "created_at": "2025-01-01T00:00:00Z"
6  }
7}